GOODY-JAPAN == Deputy survice for Japanese Auctions == F.A.Q. ==

F A Q

How can I change my account information ?　

We are sorry, we don't have a page where you can change your account information.
So, if you would like to change the account information (email address , shipping address, and so on ), please let us know by email.
We ask for your kind understanding.

How Yahoo Automatic Bidding works ?

If you place a bid higher than the starting price when no one else has joined the auction, the Yahoo system will place a bid just high enough to beat the reserve price (if the seller has set one) or make you the high bidder. The Yahoo system will continue to bid on your behalf up to your maximum bid when the other bidders are competing against you for the item.

This means that you might win an item for less than your maximum bid, but you can also be outbid if someone else enters a higher maximum bid than yours. If your maximum bid is beaten, you can place additional bids until the auction ends.

For example, if the starting price is 300 yen and you place a bid at 1,000yen, you will win the item for 300 yen if no one else places a bid until the auction ends. If someone else places a bid at 400 yen, The Yahoo system will raise your bid to 500 yen automatically.

How do I rise the bid-price ?

If you would like to rise the bid-price, please send us a bid-order from our bidding form again.

Bidding Form

In what currency I have to pay ?　

Please pay money in Japanese Yen .
We cannot accept your payment except in Japanese Yen.

Can I pay money by using other than PayPal ?

Basically, You have to pay for all payment via PayPal.
But if you cannot use PayPal for any reason, you can pay in IPMO (International Postal Money Order) or bank transfer.
Please don't confuse IPMO with IMO. You can get IPMO in Postal Office.
And please note that you have to issue the IPMO in Japanese Yen.

If you would like to pay by bank transfer, we have to charge you extra 3,000 yen to process receiving money .

Our Bank information is as follows.

Bank information
Account with Bank	Shinsei Bank / SWIFT code : LTCBJPJT
Branch / Address	Head Office / 1-8 Uchisaiwaicho-2chome, Chiyodaku, Tokyo, Japan
A/C No. to be credited	Account Number : 1677110
Beneficiary Customer	TAKAYUKI KUBO
Beneficiary's Address	4-8-18-103, Torikai, Jonan-ku, Fukuoka-shi, Fukuoka, Japan
Currency Type	Japanese Yen

Do I have to pay any deposit in advance ?

< In the case of first transaction >
When the total bid-price for ongoing auctions comes to more than 5,000 yen, you have to pay full deposit via PayPal .

Total bid-price	Required deposit
0 yen - 5,000 yen	0 yen
more than 5,001 yen	full amount

Example < First transaction >
Bid-order (A) ....... 2,000 yen Bid-order (B) ....... 8,000 yen	If you don't pay any depoist we can bid for only item A. If you pay the deposit of more than 10,000 yen, we can bid for item A & B.

If the total quantity of outstanding won items and ongoing bid-orders exceeds 20,
the required deposit will be doubled.

< In the case of second transaction or later >
When the total bid-price for ongoing auctions and unsettled won auctions comes to more than 10,000 yen, you have to pay deposit for half of the total amount via PayPal .
And, when the total bid-price and unsettled won auctions comes to more than 40,000 yen, you have to pay full deposit .

Total bid-price	Required deposit
0 yen - 10,000 yen	0 yen
10,001yen - 40,000 yen	half of total bid-price
more than 40,001 yen	full amount

Example < Second transaction or later >
Bid-order (A) ....... 8,000 yen Bid-order (B) ....... 12,000 yen Bid-order (C) ....... 20,000 yen	If you don't pay any depoist we can bid for only the item A. If you pay the deposit of 10,000 yen, we can bid for the item A & B. If you pay the deposit of 40,000 yen, we can bid for the item A & B & C.

If the total quantity of outstanding won items and ongoing bid-orders exceeds 20,
the required deposit will be doubled.

< Regarding refunding deposit >
If the auction ended unsuccessfully, we can refund you the deposit.
If you hope, we can keep your deposit for your next order.

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Please note that when you receive the deposit you might have to
pay an exchange fee.

If the resource of payment was cash from your PayPal account,
the deposit will be refunded to your PayPal account in Japanese Yen.
If you exchange JPY to other currency, you have to pay exchange
fee of PayPal .

If the resource of payment was credit card, the deposit will be refunded
to your credit card in your local currency.
In this case, you don't have to pay the exchange fee.

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Our PayPal account is as follows.

Where are the Auction ID and the Seller's ID described ?　

Please refer to the figure below.

How do I check the seller's past performance ?　

Yahoo! Auctions ratings let buyers and sellers rate their satisfaction with each other.
Only the winning bidder and the corresponding seller of an auction can rate one another.

Before you request us to bid for auction, please check the seller's past performance.
And if the Bad Rating is more that 5 points, we don't recommend you to buy it !!

Please click the link that is right side of the score of seller's rating.
And then you can see the details of the seller's rating.

How long can GOODY-JAPAN hold my items.　

We can hold your purchased items for 30 days since the first item arrives at our office.

If I buy several items from the same seller, how the commission will be ?

If you win several auctions from the same seller in the short term, the commission will be charged par one item. But you can save a domestic shipping fee and a bank transfer fee.
For example, even if you won three auctions listed same seller in the short term, the domestic shipping cost will be charged for one shipping, and bank transfer fee is charged for one remittance.

In the case of shopping from Japanese online shop, the commission is charged per order.
For example, if you order three items with the same place, it will be deemed one order.

What moment GOODY-JAPAN will bid for the Auction.　

We will place a bid as soon as we have confirmed your bidding order.
But it may take some time till we confirm your bidding order.
So we cannot guarantee an execution of your bidding order if the remaining time of the auction is less than 3 hours.
And also we cannot bid for auctions outside of our business hours.
(Our business hour is from 10:00 to 24:00 JST)
So please send us bidding orders well in advance.

What is Auto Extension ?　

This option is available for sellers.
If the seller set up this option, and if someone places a bid near the end of the auction, auction system automatically extends the remaining time by 10 minutes .
It is not described on the item page even if the seller sets this option.
But almost sellers set up Auto-Extension, therefore we think the placing a bid in a last minute is not so effective method to win.

What is Buy Price ?

The buy price is the price at which a seller is willing to close their auction immediately and sell their item. If a bidder offers a bid equal to the auction's buy price, that bidder automatically wins the auction. However, the buy price doesn't have to be met in order for an auction to close with a sale.

What is Bid Increment?

Any new bid must be greater than the current high bid. The additional amount you're required to bid depends on the price of the item being auctioned. (In other words, bid increment are determined by the item's price.)
For example, if you want an item with a current price of 16,000yen, then you must bid at least 16,500yen. 　　　(See also automatic bidding.)

The table below shows the required bid increment for Yahoo Auctions.

Price of Item	Increment
1yen - 1,000yen	10yen
1,000yen - 5,000yen	100yen
5,000yen - 10,000yen	250yen
10,000yen - 50,000yen	500yen
50,000yen -	1,000yen

The bid increment can't be changed by the seller or the bidder. The bid increment will only be changed as the current high bid increases.

　What is Reserve Price?

The Reserve Price is the lowest price the seller is willing to accept for the auction item.

When posting an auction, a seller sets a starting price. This amount is usually low, allowing the seller to attract bidders who then drive up the price naturally, by placing bids.

The seller can also choose to set a Reserve Price. This price is higher than the starting price. If the Reserve Price isn't met by the close of the auction, the item won't be sold. Neither the bidder nor the seller will be under obligation to complete the sale, and no contact information will be exchanged.

If the auction has a Reserve Price that hasn't yet been met, this information will be listed under the bid-button .

A seller usually specifies a Reserve Price if he/she is unsure of the real value of an item and wants to reserve the right to not sell if the market value is less than expected.

For example, a seller may set the Reserve Price on a vintage Coca-Cola bottle at 5000yen but actually start the auction at 100yen. Any bid under 5000yen won't win the auction.