GOODY-JAPAN == Deputy survice for Japanese Auctions == F.A.Q. ==

F A Q

About Yahoo Japan Auction　

Yahoo Japan Auction is far and away the largest and the most popular auction site in Japan !!
At this moment, about 10 million items are listed in the Yahoo Japan Auction !!
And there are huge amount of page-view that is more than 200 million a day !!
The quality of the items listed in Yahoo Japan Auction is generally very good.
Most Japanese sellers describe the condition of the selling items honestly.
You must be able to find the Japanese item that you are looking for.

How can I change my account information ?　

We are sorry, we don't have a page where you can change your account information.
So, if you would like to change the account information (email address , shipping address, and so on ), please let us know by email.
We ask for your kind understanding.

In what currency I have to pay ?　

We accept only Japanese Yen and U.S.dollars.

Basically we would like you to make all the payment in Japanese Yen.
You can easily pay the amount in Japanese Yen through PayPal.
*The currency exchange fee should be paid at your end.

If you would like to make a payment in U.S.dollars, we will calculate the amount at the rate of PayPal exchange rate.
PayPal exchane rate is generally reduced 3 JPY from the actual exchange market rate.

[For example]

　　　　　　"1USD = 115JPY"　　　　　-->　　　"1USD = 112JPY"
　　　(Actual exchange market rate)　　　　(PayPal exchange rate)
　　　　　　　　　　　　　　　　
Exchange Market Rate

Can I pay the money via except PayPal ?

Basically, You have to pay for all payment via PayPal.
But if you cannot use PayPal for any reason, you can pay in IPMO (International Postal Money Order) or bank transfer.
Please don't confuse IPMO with IMO. You can get IPMO in Postal Office.

If you would like to pay by bank transfer, we have to charge you extra 3,000 yen to process receiving money .

Our Bank information is as follows.

Bank information
Account with Bank	Shinsei Bank / SWIFT code : LTCBJPJT
Branch / Address	Head Office / 1-8 Uchisaiwaicho-2chome, Chiyodaku, Tokyo, Japan
A/C No. to be credited	Account Number : 1677110
Beneficiary Customer	TAKAYUKI KUBO
Beneficiary's Address	4-8-18-103, Torikai, Jonan-ku, Fukuoka-shi, Fukuoka, Japan
Currency Type	Japanese Yen

Do I have to pay some deposit in advance ?

< In the case of first transaction >
When the total price of your bid-order comes to more than 5,000 yen, you have to pay full deposit via PayPal .

Total bid-price	Required deposit
0 yen - 5,000 yen	0 yen
more than 5,001 yen	full amount

Example < First transaction >
Bid-order (A) ....... 2,000 yen Bid-order (B) ....... 8,000 yen	If you don't pay any depoist we can bid for only item A. If you pay the deposit of more than 10,000 yen, we can bid for item A & B.

If the total quantity of outstanding won items and ongoing bid-orders exceeds 30,
the required deposit will be doubled.

< In the case of second transaction or later >
When the total price of your bid-order and unsettled won auctions comes to more than 10,000 yen, you have to pay deposit for half of the total amount via PayPal .
And, when the total price of your bid-order and unsettled won auctions comes to more than 40,000 yen, you have to pay full deposit via PayPal.

Total bid-price	Required deposit
0 yen - 10,000 yen	0 yen
10,001yen - 40,000 yen	half of total bid-price
more than 40,001 yen	full amount

Example < Second transaction or more >
Bid-order (A) ....... 8,000 yen Bid-order (B) ....... 12,000 yen Bid-order (B) ....... 20,000 yen	If you don't pay any depoist we can bid for only the item A. If you pay the deposit of 10,000 yen, we can bid for the item A & B. If you pay the deposit of 40,000 yen, we can bid for the item A & B & C.

If the total quantity of outstanding won items and ongoing bid-orders exceeds 30,
the required deposit will be doubled.

< Regarding refunding deposit >
If you cannot win the auction, we can refund you the deposit.
Or if you hope, we can keep your deposit for your next order.

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Please note that you might have to pay an exchange fee.

If the resource of payment was cash in your PayPal account,
the refunded money will return to your PayPal account in Yen.
If you exchange Yen to other currency, you have to pay exchange
fee of PayPal .

If the resource of payment was credit card, the refunded money
will return to your credit card in your local currency.
In this case, you don't have to pay the exchange fee.

-------------------------------------------------

Our PayPal account is as follows.

Where are the Auction ID and the Seller's ID described ?　

Please refer to Figure below.
"Seller's ID" is translated as "Exhibitor".

How do I check the seller's past performance ?　

Yahoo! Auctions ratings let buyers and sellers rate their satisfaction with each other.
Only the winning bidder and the corresponding seller of an auction can rate one another.

Before you request us to bid for auction, please check the seller's past performance.
And if the Bad Rating is more that 5 points, we don't recommend you to buy it !!

Please click the link that is right side of the score of seller's rating.
And then you can see the details of the seller's rating.

How long can GOODY-JAPAN hold my items.　

If you want to buy several items from the same seller or different sellers, we can hold your items till all items arrive.
We can hold your items for 30 days from when the first item arrives at us.
But when the total amount of your purchase comes to more than 20,000 yen, we will charge you for the partial payment . And we will request for more payment if you continue to buy items.

If I buy several items from the same seller, how the commission will be ?

If you win several auctions from the same seller in the short term, the commission will be charged par one item. But you can save a domestic shipping fee and a bank transfer fee.
For example, even if you won three auctions listed same seller in the short term, the domestic shipping cost will be charged for one shipping, and bank transfer fee is charged for one remittance.

In the case of shopping from Japanese online shop, the commission is charged per order.
For example, if you order three items with the same place, it will be deemed one order.

What moment GOODY-JAPAN will bid for the Auction.　

We will place a bid as soon as we have confirmed your bidding order.
But it may take some time till we confirm your bidding order.
So we cannot guarantee an execution of your bidding order if the remaining time of the auction is less than 3 hours.
And also we cannot bid for auctions at out of our business hour.
(Our business hour is from 10:00 to 24:00 JST)
So please send us bidding orders well in advance.

What is Auto Extension ?　

This option is available for sellers.
If the seller set up this option, and if someone places a bid near the end of the auction, auction system automatically extends the remaining time by 10 minutes .
It is not described on the item page even if the seller sets this option.
But almost sellers set up Auto-Extension, therefore we think the placing a bid in a last minute is not so effective method to win.

What is Buy Price ?

The buy price is the price at which a seller is willing to close their auction immediately and sell their item. If a bidder offers a bid equal to the auction's buy price, that bidder automatically wins the auction. However, the buy price doesn't have to be met in order for an auction to close with a sale.

What is Bid Increment?

Any new bid must be greater than the current high bid. The additional amount you're required to bid depends on the price of the item being auctioned. (In other words, bid increment are determined by the item's price.)
For example, if you want an item with a current price of 16,000yen, then you must bid at least 16,500yen. 　　　(See also automatic bidding.)

The table below shows the required bid increment for Yahoo Auctions.

Price of Item	Increment
1yen - 1,000yen	10yen
1,000yen - 5,000yen	100yen
5,000yen - 10,000yen	250yen
10,000yen - 50,000yen	500yen
50,000yen -	1,000yen

The bid increment can't be changed by the seller or the bidder. The bid increment will only be changed as the current high bid increases.

　What is Reserve Price?

The Reserve Price is the lowest price the seller is willing to accept for the auction item.

When posting an auction, a seller sets a starting price. This amount is usually low, allowing the seller to attract bidders who then drive up the price naturally, by placing bids.

The seller can also choose to set a Reserve Price. This price is higher than the starting price. If the Reserve Price isn't met by the close of the auction, the item won't be sold. Neither the bidder nor the seller will be under obligation to complete the sale, and no contact information will be exchanged.

If the auction has a Reserve Price that hasn't yet been met, this information will be listed under the bid-button .

A seller usually specifies a Reserve Price if he/she is unsure of the real value of an item and wants to reserve the right to not sell if the market value is less than expected.

For example, a seller may set the Reserve Price on a vintage Coca-Cola bottle at 5000yen but actually start the auction at 100yen. Any bid under 5000yen won't win the auction.