- Does GOODY-JAPAN repack my items carefully to prevent getting damages in transit?
- The item I have bought is a gift for a friend. Can I send it to them directly?
- I'm staying at a hotel in Japan. Can GOODY-JAPAN send the item to the hotel?
- Can GOODY-JAPAN ask the seller to send an item to my friend in Japan directly?
- What goods are prohibited to ship overseas (from Japan) ?
- I'm not sure whether the item I want to purchase on is prohibited or not. Is there anyone I can ask?
- Can you send a Lithium Ion Battery?
- Can I change the shipping address after paying for international shipping?
- GOODY-JAPAN has sent off my package, but it hasn't arrived. What happens next?
- Is Insurance available?