JST

01:46:43 15-12-2017

Exchange Rate (Reference Only)

JPY

GOODY-JAPAN

Terms of service

Article 1:(Definition)

The following terms are defined as stated:

“Member” refers to individuals that acknowledge the Terms and Conditions and have registered to become a member.
“We” refers to GOODY-JAPAN Limited. (hereinafter referred to as “we”);
“Service” refers to the transaction service we provide for customers.
“Transaction” refers to the buying and selling of items by members through this website.
“Sellers” refer to the Yahoo! JAPAN AUCTIONS sellers.
“Terms and Conditions, etc.” refers to these Terms and Conditions and Cautionary Notes when using this website.

Article 2:(GOODY-JAPAN member)

Members cannot transfer or lend their member status and benefits enjoyed of using this website.

Article 3:(Terms and Conditions)

  1. The following terms and conditions are applicable to all members. All members are required to follow these terms and conditions.
  2. Our terms and conditions are in accordance with Japanese law. As such, our terms and conditions have been interpreted based upon Japanese law and so the interpretation of laws from other countries do not impact upon these terms and conditions.
  3. Any court proceedings concerning our terms and conditions shall be resolved by the Fukuoka District Court or the Fukuoka Small Claims Court as the agreed exclusive jurisdiction.

Article 4:(Member registration)

1. Member requirements

Individuals who accept these Terms and Conditions and apply for membership will become a member on completion of the required registration formalities, which must be completed by the member himself or herself. Acting on behalf of a third party is not permitted. Application requests from those who have been disqualified before or are not deemed to meet membership requirements may be refused.

2. Possession of multiple accounts is prohibited.

As per GOODY-JAPAN rules, Members are only eligible for one account per person.

Article 5:(User ID and password management

The user ID and password have to be safeguarded by users themselves and changed periodically for safety reasons. We are not liable for loss sustained from fraudulent or illegal use of someone else’s user ID or password.

Article 6:(Modification of registered information

Please go to Mypage to amend registered information. We cannot be held responsible for losses incurred that are attributable to the user's failure to carry out correct procedures. Transactions conducted before amendment will be carried out according to the old information.

Article 7:(Membership cancellation)

To cancel your membership, you have to inform customer service by email.

Article 8:(Disclaimer)

  1. We cannot guarantee the truthfulness, accuracy, usefulness, reliability, or legality of information about Sellers, the transaction conducted by Sellers, the products sold, the service and the information on the website as well as the personal information of the Sellers, or whether they infringe the rights of third parties.
  2. In no event will we be liable to you or anyone else for any loss incurred by system interruption, delay, suspension or data loss, or loss caused by illegal data access, as well as any loss caused by other services provided by this website.
  3. We do not guarantee that e-mails sent by or through our website, server or domain name are free of viruses.
  4. We cannot be held responsible for any information or advice we provide to you.
  5. We are not liable for the loss incurred by violation of these Terms and Conditions.
  6. There may be country specific duties and taxes imposed on your bid that are not reflected in our prices. As we, GOODY-JAPAN Limited, are unable to partake in the clearing of items through customs in your country, in the case that your items require additional documentation, or additional tax and duties are required, you are fully responsible for providing such documents and import related payments. For details regarding requirements of importing your items, please contact your local customs office.
  7. If the destination country requires an import license or other permit for import of the merchandise, it is your responsibility to obtain such a license or permit at your own expense.
  8. We are not liable for any fraudulent activities related with our transaction. If the seller who does not send us the products even though we paid Final winning price and etc., we normally does not charge our profit margin for this case to member.
  9. When we process the packing and shipping affairs,we won't amend the value in the label due to the limit of Japanese laws.
  10. The specified shipping method is possible to be changed if oversized item exceeds the limit of shipping method, Or the items are possible to be divided into several packages.
  11. All items purchased through us shall first be sent to our warehouse before being sent to you. We are not able to ship items directly from the seller to your address.
    If an item is specified to send to a local Japanese address, members are required to pay 8% of the item price as an additional fee. And if you used PayPal to make the payment, your items can only be shipped to your registered address with PayPal.
  12. We do not offer a service where we can write reviews for items. For items which have the option to write a review upon which a reward will be given, we will select the option to not write the review. As such, any rewards such as free shipping or discount, etc. which may be received for writing a review, cannot be applied to these items.
  13. Because the fraud usage of credit card is increasing, we will inquire an authorization number from members if we receive a request from our credit card company. The card holder can get that number simply only if contact the credit card company. Please note that we will dispose of the item without notice if we cannot receive a correct authorization number within 10 days.
  14. In different countries import restrictions may exist. Please contact your country's relevant department for details before you make a purchase via our service. Please note we are not liable for any loss arising from your failure to comply with these terms. In such a case,we are not able to cancel your orde as well.
  15. In different countries import restrictions may exist. Please contact your country's relevant department for details before you make a purchase via our service. Please note we are not liable for any loss arising from your failure to comply with these terms. In such a case,we are not able to cancel your orde as well.
  16. When release deposit or issue refund that is paid by credit card or PayPal, we are not responsible for the balance incurred by the fluctuations in foreign exchange rate.
  17. Due to the needs of financial management, we will keep the bill, receipt or voucher issued by the seller and don't provide them to members. Due to the needs of financial management, we will keep the bill, receipt or voucher issued by the seller as important documentation and don't provide them to members.
  18. Due to the needs of financial management, we will keep the bill, receipt or voucher issued by the seller and don't provide them to members. Due to the needs of financial management, we will keep the bill, receipt or voucher issued by the seller as important documentation and don't provide them to members.
  19. Even if the quantity of your winning item or shopping order is more than 2 pieces, we can only ship them to one shipping address.
  20. The payment limit for last invoice is within 7 days from the date of issue of it. If we do not receive your last payment within 7 days of your last invoice being sent to you, we shall automatically withdraw the payment from your deposit. If we are unable to make this withdrawal, then we shall dispose of you items without further notice, refund or compensation.
  21. Items will be packed and handled as to GOODY-JAPAN's regulations. We don't accept the detailed packing instructions for every single item.
  22. Members are recommended to provide the correct Item name, Item picture and Individual item URL, and these 3 descriptions should be identical to each other. We are not responsible in case we bought the incorrect item(s) due to the description shortage or the description discrepancy
  23. If members want to change the shipment after sending the shipping request to us, extra 500~2,000 yen repacking fee is required.
  24. Our syetem doesn’t receive bid-orders for the same auction from multiple GOODY-JAPAN members.
    When one of GOODY-JAPAN member becomes the highest bidder in the auction, the other GOODY-JAPAN members are forbidden of bidding.
    But once the first customer is outbid by other competitor (except GOODY-JAPAN
    member), then we will accept other customer's bid-order.
  25. All orders placed through the GOODY-JAPAN website are made under the company directors name. As a result, when purchasing products such as concert tickets, entry passes, etc., which require a customers name to be printed, GOODY-JAPAN are unable to change this name to the purchasing customers name. Additionally, as we at GOODY-JAPAN are unable to provide proof of identification there is the possibility of a ticket becoming invalid as you will be unable to provide proof of identity which matches the name written on the purchased product. As such, before purchasing please confirm whether proof of identification is necessary. GOODY-JAPAN cannot take any responsibility for items which may become invalid due to identification problems and as a result cannot offer a refund.
  26. We don't handle any intangible items such as Web Money, Electronic Tickets, Serial codes / accounts of game etc. If such items are placed unwittingly, you may be charged on an extra handling fee of 2,000 yen per item additionally.
  27. The following items can't be sent by EMS: cash, stamps, checks, stocks or other valuable bonds as such as precious metals and valuable items like gems or jewels.
    Including the items listed below too, our company doesn't allow customers to have these items shipped by EMS. If the post office, international post or customs detect such shipment, the items will be returned to our warehouse.
    Any returning cost or processing fees that might be incurred in such situation will be charged to the customer.
    <Valuable items that can't be shipped by EMS>

    ● Coins, bank notes, bills
    ● Promissory notes, travelers cheque, etc.
    ● White gold, gold, silver, gems, jewels, etc. (altered or not)
  28. GOODY-JAPAN can only request for compensation for packages containing lost or damaged items dispatched from our distribution center if contacted within 7 days of the package's arrival.
  29. The following list of materials, and items which contain them, are restricted or prohibited to send overseas by Japanese customs. We can place orders for customers who wish to send these items domestically in Japan. For domestic shipments, please indicate a Japanese address when placing your shipping instructions. Please refrain from placing orders for these items when shipping internationally. GOODY-JAPAN does not check with the import or export regulations of any country when placing an order for an item. If you wish to ship internationally, please confirm the shipping restrictions of the appropriate countries before placing an order. We are not liable for any damages or losses incurred, and cannot offer refunds or cancellations for orders containing these items. In the case that any prohibited/regulated item has been discovered after being shipped, any handling fees or costs charged by the shipping company will be the customer's responsibility. In the case that any items shipped are the cause of any incident, or damage to other packages/items, any compensation due will be the customer's responsibility.

    For items which cannot be shipped, or items which require a disposal before sending, a disposal fee of at least 500 yen will incur for each item.


    Pornographic material, Child Pornography
    Diamonds (including rough and fabricated diamonds)
    Counterfeit, altered or fake currency
    Postage stamps and fiscal stamp
    Official letter
    National Treasures
    Important Cultural Properties
    Important Works of Art, etc.
    Pirated CDs/DVDs/Software
    Products with an undeterminable origin
    Lottery tickets
    Money

    Spray
    High pressure gas
    Gas (Gas bombs, cartridges)
    Gas lighters
    Portable Oxygen
    Natural Gas
    Helium Gas
    Chlorofluorocarbons
    Nitrogen / Liquid Nitrogen
    Small personal oxygen concentrators
    Oxygen cylinder (Aqualung)
    Aerosol Spray Cans (Hairspray, fragrance spray, lacquer spray, Air Salonpas, etc.)
    Enriched Oxygen
    Gas Products for Camping (Portable gas stoves, etc.)
    Fire Extinguishers

    Combustible liquids and materials
    Table tennis balls
    Fuel (Gasoline, Oil)
    Matches
    Oil Lighters
    Paint
    Perfume
    Nail Polish, Nail Polish Remover
    Flammable Items, Items containing a flammable warning (sunscreen, shampoo, adhesives).
    Adhesives (Glues or other adhesives included with figures, toys, eyelash sets, etc. will incur a disposal fee)
    Alcohol
    Paint thinner
    Lighter Fluid
    Cooking Oil

    Organisms (live animals, insects, plants and vegetation)
    Items with soil
    Plants, Bonsai, Decorative Plants etc.
    Livestock Feed
    In accordance with CITES fauna and flora regulations: elephant trunks, tortoise shells, animal furs, alligator skin, snakeskin, lizard skin, etc.
    Plant seeds
    Insect Specimen Samples
    Taxidermied Animals

    Air Gun
    Fake Sword

    Lead-acid/Lead Storage Batteries
    Lithium-ion batteries (Limited to certain countries)
    Products with aforementioned built-in batteries (Limited to certain countries)
    Magnets
    Electric generators/Engines

    Gunpowder/Pyrotechnic (fireworks, crackers, ammunition, etc)
    Suspension / Shock absorber for car / mootorbike.
    Items that have fuel or oil inside, or that might be able to contain it (including both used and new items).
    Containers, cans, gasoline tanks, carburetors for containing oil or fuel (including both new and used products)
    Airbags (for vehicles)
    Steering wheels containing airbags
    Air Conditioners
    Seatbelt Pretensioners

    Harmful drugs
    Psychopharmaceuticals
    Drug Paraphernalia
    Anesthesia and related drugs
    Poison, toxic and/or hazardous substances
    Pesticides
    Tobacco/Cigarette
    Insect repellent
    Agricultural Chemicals
    Organic Solvents

    Corrosive substances
    Mercury
    Chloroform
    Bleach
    Peroxides, Oxidizing agents
    Charcoal
    Dry ice
    Asbestos
    Uranium
    Plutonium
    Thorium
    Nuclear waste
    Radioactive substances
    Sodium hydroxide
    Barium carbonate
    Formalin / Formaldehyde
    Printer Toner Cartridges
    Ink, Ink Cartridges (In the case documentation is required, we may not be able to provide certain documents to ship ink abroad)

    Other banned items (before ordering please check regarding these)

Article 9:(Prohibitions)

When using this service, the following is prohibited:
・Violation of laws and regulations, these Terms and Conditions, or Cautionary Notes;
・Activities involving the purchase of articles for military use.
・Infringement of our rights, good name, or of the Sellers or any third party;
・Actions that could cause harm to the body and mind of adolescents or violate public morals;
・Actions impeding other users or any third party or actions that are offensive;
・Relay of false information;
・Sending or writing harmful programs or e-mails;
・Illegally breaking into our server or other computers;
・Lending or transferring user IDs or passwords to others or using these for third parties.

Article 10:(About cookies, etc.)

We need to collect cookies to authenticate users of this website as members, investigate members’ access and usage records, provide better service to members we need to collect the following: information about IP addresses where users access our server, the cell phone IDs of the members who use a cell phone for access, as well as the online record of members collected by using cookies.

Article 11:(Processing of member information)

We do not disclose your personal information to a third party without your consent, except in the following circumstances:
When doing so is required by laws and regulations;
When it is necessary to protect our rights, privileges or good name, or those of the service or Sellers;
To partner companies and organizations (under the condition that they handle such information stringently).
We will safeguard your information according to our strict standards.
We provide information to our members through e-magazines and other methods including advertisements. Simply let us know in the usual way if you do not require such information.
However, we will continue to provide information necessary for the service.

Article 12:(Service use)

You must acknowledge these Terms and Conditions before use of the service.

Article 13:(Our Products and Services)

1.
Members must pay for domestic delivery, overseas shipping, our service fee, bank transfer fee, tariffs, and other charges.

2
◆ About our bidding service.
We can't accept any cancellation, return or claim request after a bid has been placed. Please check the auction information thoroughly before placing your bid.

【Cancel】
Order cancellations after an item has been already won will be only carried on if the case adjusts to our regulations and criteria, and if the seller agrees to it. We can't accept cancellation requests for items that have already been shipped by the seller. In case a cancellation is finally possible, the costs stated below will be charged.
① 30% of the item price with a minimum of 2,000 Yen as negotiation fee between our company and the seller.
② Other charges that might have been incurred during the transaction will be also charged.
※ For both shopping and bidding services, if because of the order cancellation or modification our company suffers any penalty or loss, the customer will be charged accordingly.
【Return・Exchange・Claim】
Contact us within 7 days of the arrival of the item. We can't accept any return, exchange or claim requests when there is a statement on the auction page about this. Please note that there is times when we can't accept those requests even if there is no statement. We won't query twice regarding a same order for which the seller has already replied refusing to accept a return. We appreciate your understanding with this.
【Counterfeit・Defective item】
Contact us within 7 days of the arrival of the item. We can then contact the seller concerning your item, but please understand that there are cases when the seller refuses our request. We won't query twice regarding a same order for which the seller has already replied refusing to accept a return. We appreciate your understanding with this.

◆ About our shopping service
About our shopping service

【Cancel】
Order cancellations after an item has been already ordered will be only carried on if the case adjusts to our regulations and criteria, and if the seller agrees to it. We can't accept cancellation requests for items that have already been shipped by the seller. In case a cancellation is finally possible, the costs stated below will be charged.
① 30% of the item price with a minimum of 2,000 Yen as negotiation fee between our company and the store.
② Other charges that might have been incurred during the transaction will be also charged.
※ For both shopping and bidding services, if because of the order cancellation or modification our company suffers any penalty or loss, the customer will be charged accordingly.
【Return・Exchange・Claim】
Contact us within 7 days of the arrival of the item. We can't accept any return, exchange or claim requests when there is a statement on the store page about this. Please note that there is times when we can't accept those requests even if there is no statement. We won't query twice regarding a same order for which the seller has already replied refusing to accept a return. We appreciate your understanding with this.
【Counterfeit・Defective item】
Contact us within 7 days of the arrival of the item. We can then contact the seller concerning your item, but please understand that there are cases when the seller refuses our request. We won't query twice regarding a same order for which the seller has already replied refusing to accept a return. We appreciate your understanding with this.

3
We cannot guarantee that you will win a particular auction. Please bid as high as you can to have the highest chance of success.

4
We reserve the right to interpret the use of the points awarded by stores or at auction, which are earned on purchases made through our website.

5
We provide information about translation websites for the convenience of customers. We do not, however, guarantee the accuracy of translations and cannot be held responsible for loss incurred as a result of inaccurate translations.

6
※Please note that the storage limit is 30 days from the date of arrival. If the storage limit is over, we shall charge you a storage fee of 20 yen per order, per day.

Article 14:(Service interruption and suspension)

In order to provide a high level of service to customers, we may discontinue or amend all or part of the service without prior notice when we are performing periodical maintenance, when the system is overloaded, when we think there are some problems in the service operation, when it is necessary to ensure the privacy of members, or when it is otherwise necessary. We are not liable for losses incurred by members under such circumstances.

Article 15:(Suspension of use for specific members and member disqualification)

1
We retain the right to suspend your membership or change your user ID and password, as well as disqualify you without any prior notice if any of the following apply. We are not liable for any loss incurred following suspension.
・Violation the laws and regulations of these Terms and Conditions;
・Illegal conduct when using this service;
・When your password has been typed incorrectly a certain number of times (for your personal protection);
・Other cases when we consider it necessary.

2
In addition, we have the right to change your user ID and password or disqualify you if you have not accessed the site the required number of times within a specified period of time.

3
As per GOODY-JAPAN rules, Members are only eligible for one account per person. If we perceive a member to be operating more than 1 account, we reserve the right to cancel their membership without prior notice and to change a members user ID and Password. GOODY-JAPAN cannot be held responsible for any damages resulting from this action.

Article 16:(Service modification and discontinuance)

We reserve the right to amend or discontinue all or part of the service on this website.

Article 17:(Article modification)

We have the right to amend these Terms and Conditions at will. In addition, we can add complementary terms and conditions (hereinafter referred to as “complements”). Amendments to these Terms and Conditions and complements shall take effect as indicated on the website. Members must abide by the new Terms and Conditions thereupon.

Article 18:(Others)

Any loss caused by anything not specified in these Terms and Conditions should be settled through consultation of both parties in good faith.



Privacy Policy (Protection of personal information)

GOODY-JAPAN, Co., Ltd., (hereinafter "our company") understands the importance of your provided personal information (including your name, address, phone number, and any other information that could identify you), and will observe the "Act concerning Protection of Personal Information" along with this privacy policy to take the necessary steps to properly manage your information, and strive to protect it as well as continuously reviewing and improving our efforts

Definition of Personal Information

This privacy policy defines any information that can identify a person, including user ID, name, address, birthday, sex, phone number, email address, means of payment, and purchase history, as personal information.

Intended Purpose

Our company may use your personal information for the following purposes:
(1) Management of user and order information
(2) Product sales, charging of various fees
(3) Shipment of orders
(4) Notifications regarding sale campaigns, new product information, and important site operation news
(5) Mail Magazine distribution
(6) Conducting surveys
(7) Point and coupon rewards
(8) Contacting users for confirmation and answering inquiries
(9) Statistical survey or data analysis
(10) Sharing beneficial information to users regarding product development and other service improvements for marketing analysis purposes, various sale campaigns and new product notifications through third party partner companies.
Sharing method: through sending documents or electronic/electromagnetic methods to third parties
(However, the sharing of personal information with third party companies can be stopped by the request of the user)
(11) Other purposes conforming to or closely related to the above listed purposes

Provision to Third Parties

Our company, excluding situations when required by law, will not disclose or share individual personal information to third parties that do not have purpose of use indicated without your consent.
However, in the following situations, we may share various information as defined in the previous section as personal information by sending documents or through electronic/electromagnetic methods to third parties.

(1) In the case that disclosure of payment information to related parties is necessary
(2) In the case when it is necessary for the shipment of products, etc. or procedures for packages to pass customs
(3) Disclosure of user and sales information for the purpose of improving our service to third party partner companies
(4) In the case that our business or part of our service is entrusted to a third party
(5) Disclosure of information in the case of a company merger, transfer of business, or other reasons for a succession of business to the inheriting party
(6) When required to in accordance with personal information protection laws, or other laws

Disclosure, inquiry, revision, cancellation, deletion of information

Our company can disclose, inquire, revise, cancel, delete, etc. stored personal information at the request of any user.
Please contact our customer service with the contact information below.

Cookies

Upon visiting our site, for an improved shopping experience, data is sent to your computer (known as "cookies") to register and identify your computer.
In your browser settings, you can select not to receive cookies, however it will affect a portion of our services.

Contract Changes

Our company, in accordance with changes in personal information protection policies or the law, reserves the right to change this privacy policy without warning.

Contact Us

GOODY-JAPAN Customer Service
support@goody-japan.com