FAQ

About Shipping

• Does GOODY-JAPAN repack my items carefully to prevent getting damaged during transit?
• The item I have bought is a gift for a friend. Can I send it to them directly?
• I'm staying at a hotel in Japan. Can GOODY-JAPAN send the item to the hotel?
• Can GOODY-JAPAN ask the seller to send an item to my friend in Japan directly?
• What goods are prohibited to ship overseas (from Japan) ?
• I'm not sure whether the item I want to purchase on is prohibited or not. Is there anyone I can ask?
• Can you send a Lithium Ion Battery?
• Can I change the shipping address after paying for international shipping?
• GOODY-JAPAN has sent off my package, but it hasn't arrived. What happens next?
• Is Insurance available?