About Shopping
How long does it take to carry out my Mercari order?
Our members can purchase Mercari items in realtime 24/7 by using our realtime purchase system.
However, if you are purchasing an item that falls into a specific category or if there is a problem with the seller, our staff will purchase the item manually.
In that case, when we receive the Mercari order during business hours (10:00-19:00 JST), we will carry out the order within 1 hour.
In the case where we must negotiate the price or amount of items with the seller, or when the seller requests we seek permission to purchase the item, the time needed to complete your order could take more than one hour.
However, if you are purchasing an item that falls into a specific category or if there is a problem with the seller, our staff will purchase the item manually.
In that case, when we receive the Mercari order during business hours (10:00-19:00 JST), we will carry out the order within 1 hour.
In the case where we must negotiate the price or amount of items with the seller, or when the seller requests we seek permission to purchase the item, the time needed to complete your order could take more than one hour.