FAQ

About Shopping

• Can I order digital goods through GOODY-JAPAN?
• How long does it take to carry out my Mercari order?
• How can I negotiate the price with the seller of Mercari.
• How is Surugaya's domestic shipping rates?
• Can GOODY-JAPAN check my items once they arrive at GOODY-JAPAN warehouse?
• What websites can GOODY-JAPAN purchase from?
• When I make a shopping order, do I have to pay a deposit in advance?
• Can I cancel my order?
• Can GOODY-JAPAN buy concert or event tickets?
• I ordered an item through your service, but I would like it in a different size/color. What should I do?