FAQ

About Shopping

• Can I order digital goods through GOODY-JAPAN?
• How long does it take to carry out my Mercari order?
• How can I negotiate the price with the seller of Mercari.
• How is Surugaya's domestic shipping rates?
• The brand name item that arrived was a fake. What should I do?
• What should I do if the item I have won is a prohibited items for international shipping?
• Does GOODY-JAPAN accept an order for Net Print of convenience store?
• Can GOODY-JAPAN check my items once they arrive at GOODY-JAPAN warehouse?
• What websites can GOODY-JAPAN purchase from?
• When I make a shopping order, do I have to pay a deposit in advance?