FAQ

About Shopping

• What websites can GOODY-JAPAN purchase from?
• Can GOODY-JAPAN check my items once they arrive at GOODY-JAPAN warehouse?
• If I purchase Pokemon cards, can you authenticate them?
• Can I cancel my order?
• Can GOODY-JAPAN buy concert or event tickets?
• I ordered an item through your service, but I would like it in a different size/color. What should I do?
• Can I ask Mercari sellers to combine multiple listings into a single listing and ask the seller to reduce the total price?
• Can I request GOODY-JAPAN to negotiate the price?
• Is it possible to buy items at real shops ? If so, is there any extra charge?
• Can GOODY-JAPAN bid on Mbok for me?