JST

03:06:12 12-04-2021

Exchange Rate (Reference Only)

JPY

GOODY-JAPAN

International Shipping

*When we receive items from sellers/shops, we take out the items from the box, and check if there is any damage on the item.
*When we pack your items, we repack your items into sturdy cardboard box with enough buffer material.
*If you purchase items from several sellers/shops, we will combine the items into one box (or minimum number of boxes) to save international shipping cost. The combining is free of charge !!

*Currently for some countries including the USA, Australia, etc, AIR mail of Japan Post services are NOT available due to the Coronavirus pandemic.
For detailed informations, please refer to Notifications on our TOP page.
For most countries, we can use DHL shipping, but DHL shipping costs around 1.5 - 3 times higher than EMS shipping.
*We handle DHL shipping besides the following Japan Post services. For detailed information of DHL, please feel free to ask our customer service.

International Shipping

You can use following six shipping methods.
We show the features of each shipping methods on following table.

Shipping Method Characteristic Insurance
EMS
Express Mail Service
It's the fastest and safest service.
Usually it takes 3-5 days to arrive.
A tracking and tracing system, providing prompt information on delivery, is available. It's very rare to lose the parcels on delivery. In some countries, handling areas are limited.
Parcel is insured without limitation. (up to the contents value.)
We will bear the insurance cost.
AIR PARCEL POST In general, the shipping cost is higher than EMS. It takes 6-10 days to arrive.
Please choose this method only for countries or areas where EMS is not available.
Parcel is insured from 11,160 yen to 31,230 yen. (the insurance limit depends on the weight of the parcel. )
We bear the insurance cost.
SAL PARCEL POST If we cannot use SAL Small Packet due to size/weight limit, we will use this shipping method. It takes 10-20 days to arrive.
It's possible to track the package.
For some countries, SAL is not available.
Parcel is insured from 11,160 yen to 31,230 yen. (the insurance limit depends on the weight of the parcel. )
We bear the insurance cost.
SURFACE PARCEL POST It's very reasonable price. It's possible to track the package. We recommend this method for heavy items.
Usually it takes 2-3 months. (It takes 1-2 months for East Asia.)
Parcel will be insured from 11,160 yen to 31,230 yen. (the insurance limit depends on the weight of the parcel. )
We bear the insurance cost.
AIR SMALL PACKET If the parcel is less than 1kg, the shipping cost is not so much different from EMS. Usually it takes 6-10 days. The acceptable weight is less than 2kg. (printed matter = less than 5 kg) The volumetric size must be less than 90 cm. We will ship as a registered mail. Unregistered is not available.
It is trackable and insured up to 6,000 yen.
SAL SMALL PACKET This is economy air mail. Usually it takes 10-20 days.
The acceptable weight is less than 2kg. (printed matter = less than 5 kg) The volumetric size must be less than 90 cm. For some countries, SAL is not available.
Basically we will ship as a registered mail.(*1)
Registered mail is trackable and it will be insured up to 6,000 yen.

(*1) For the following countries, SAL Small Packet (registered) is not available.

Australia, Greenland, Denmark, Germany, Norway, Hungary, Finland, Poland.
If you live in these countries, please choose AIR Small Packet (registered) or SAL Small Packet UNREGISTERED.
Please note that SAL Small Packet Unregistered is not trackable and no insurance.

Extra Packing Fee

If the final parcel size comes to big, or parcel weight comes to heavy, we will charge you extra packing fee.
If the parcel is large and heavy, we will charge you the higher fee.
These fees are including the cost of packing materials.

Extra packing fee for large parcel (per one box) (sum of 3 dimensions)

150cm - 160 cm 500 yen
160cm - 170 cm 1,000 yen
170cm - 180 cm 1,500 yen
180cm - 190 cm 2,000 yen
190cm - 200 cm 2,500 yen
over 200cm 3,500 yen

Extra packing fee for heavy parcel (per one box)

10 kg - 15 kg 500 yen
15 kg - 20 kg 1,000 yen
20 kg - 25 kg 1,500 yen
25 kg - 30 kg 2,000 yen

EMS (Express Mail Service)

(with tracking system and insurance)

Area Zone1 Zone2 Zone3
  Asia Oceania
North America and Central America
Middle and Near East
Europe South America
Africa
- 500g 1,400 yen 2,000 yen 2,200 yen 2,400 yen
- 600g 1,540 yen 2,180 yen 2,400 yen 2,740 yen
- 700g 1,680 yen 2,360 yen 2,600 yen 3,080  yen
- 800g 1,820 yen 2,540 yen 2,800 yen 3,420 yen
- 900g 1,960 yen 2,720 yen 3,000 yen 3,760 yen
- 1,000g 2,100 yen 2,900 yen 3,200 yen 4,100 yen
- 1,250g 2,400 yen 3,300 yen 3,650 yen 4,900 yen
- 1,500g 2,700 yen 3,700 yen 4,100 yen 5,700 yen
- 1,750g 3,000 yen 4,100 yen 4,550 yen 6,500 yen
- 2,000g 3,300 yen 4,500 yen 5,000 yen 7,300 yen
- 2,500g 3,800 yen 5,200 yen 5,800 yen 8,800 yen
- 3,000g 4,300 yen 5,900 yen 6,600 yen 10,300 yen
- 3,500g 4,800 yen 6,600 yen 7,400 yen 11,800 yen
- 4,000g 5,300 yen 7,300 yen 8,200 yen 13,300 yen
- 4,500g 5,800 yen 8,000 yen 9,000 yen 14,800 yen
- 5,000g 6,300 yen 8,700 yen 9,800 yen 16,300 yen
- 5,500g 6,800 yen 9,400 yen 10,600 yen 17,800 yen
- 6,000g 7,300 yen 10,100 yen 11,400 yen 19,300 yen
- 7,000g 8,100 yen 11,200 yen 12,700 yen 21,400 yen
- 8,000g 8,900 yen 12,300 yen 14,000 yen 23,500 yen
- 9,000g 9,700 yen 13,400 yen 15,300 yen 25,600 yen
- 10,000g 10,500 yen 14,500 yen 16,600 yen 27,700 yen
- 11,000g 11,300 yen 15,600 yen 17,900 yen 29,800 yen
- 12,000g 12,100 yen 16,700 yen 19,200 yen 31,900 yen
- 13,000g 12,900 yen 17,800 yen 20,500 yen 34,000 yen
- 14,000g 13,700 yen 18,900 yen 21,800 yen 36,100 yen
- 15,000g 14,500 yen 20,000 yen 23,100 yen 38,200 yen
- 16,000g 15,300 yen 21,100 yen 24,400 yen 40,300 yen
- 17,000g 16,100 yen 22,200 yen 25,700 yen 42,400 yen
- 18,000g 16,900 yen 23,300 yen 27,000 yen 44,500 yen
- 19,000g 17,700 yen 24,400 yen 28,300 yen 46,600 yen
- 20,000g 18,500 yen 25,500 yen 29,600 yen 48,700 yen
- 21,000g 19,300 yen 26,600 yen 30,900 yen 50,800 yen
- 22,000g 20,100 yen 27,700 yen 32,200 yen 52,900 yen
- 23,000g 20,900 yen 28,800 yen 33,500 yen 55,000 yen
- 24,000g 21,700 yen 29,900 yen 34,800 yen 57,100 yen
- 25,000g 22,500 yen 31,000 yen 36,100 yen 59,200 yen
- 26,000g 23,300 yen 32,100 yen 37,400 yen 61,300 yen
- 27,000g 24,100 yen 33,200 yen 38,700 yen 63,400 yen
- 28,000g 24,900 yen 34,300 yen 40,000 yen 65,500 yen
- 29,000g 25,700 yen 35,400 yen 41,300 yen 67,600 yen
- 30,000g 26,500 yen 36,500 yen 42,600 yen 69,700 yen

Note :
- The weight limit changes depending on the destination country.
- In some countries, handling areas are limited.
- If you lives in non-handling area, we will use PARCEL POST(AIR MAIL).

SAL PARCEL POST

(with tracking system and insurance)

Zone1 Zone2 Zone3 Zone4
Destination East Asia
Guam, Midway
Marshall Is.
Micronesia and others
Southeast Asia,
Southwest Asia
Oceania,
North America
Central America
Middle East
Europe
Africa
South America
- 1,000g 1,800 yen 2,200 yen 2,700 yen 3,400 yen
- 2,000g 2,400 yen 2,900 yen 3,850 yen 5,000 yen
- 3,000g 3,000 yen 3,600 yen 5,000 yen 6,600 yen
- 4,000g 3,600 yen 4,300 yen 6,150 yen 8,200 yen
- 5,000g 4,200 yen 5,000 yen 7,300 yen 9,800 yen
- 6,000g 4,700 yen 5,600 yen 8,350 yen 11,250 yen
- 7,000g 5,200 yen 6,200 yen 9,400 yen 12,700 yen
- 8,000g 5,700 yen 6,800 yen 10,450 yen 14,150 yen
- 9,000g 6,200 yen 7,400 yen 11,500 yen 15,600 yen
- 10,000g 6,700 yen 8,000 yen 12,550 yen 17,050 yen
- 11,000g 7,000 yen 8,400 yen 13,250 yen 18,050 yen
- 12,000g 7,300 yen 8,800 yen 13,950 yen 19,050 yen
- 13,000g 7,600 yen 9,200 yen 14,650 yen 20,050 yen
- 14,000g 7,900 yen 9,600 yen 15,350 yen 21,050 yen
- 15,000g 8,200 yen 10,000 yen 16,050 yen 22,050 yen
- 16,000g 8,500 yen 10,400 yen 16,750 yen 23,050 yen
-17,000g 8,800 yen 10,800 yen 17,450 yen 24,050 yen
-18,000g 9,100 yen 11,200 yen 18,150 yen 25,050 yen
-19,000g 9,400 yen 11,600 yen 18,850 yen 26,050 yen
-20,000g 9,700 yen 12,000 yen 19,550 yen 27,050 yen
-21,000g 10,000 yen 12,400 yen 20,250 yen 28,050 yen
-22,000g 10,300 yen 12,800 yen 20,950 yen 29,050 yen
-23,000g 10,600 yen 13,200 yen 21,650 yen 30,050 yen
-24,000g 10,900 yen 13,600 yen 22,350 yen 31,050 yen
-25,000g 11,200 yen 14,000 yen 23,050 yen 32,050 yen
-26,000g 11,500 yen 14,400 yen 23,750 yen 33,050 yen
-27,000g 11,800 yen 14,800 yen 24,450 yen 34,050 yen
-28,000g 12,100 yen 15,200 yen 25,150 yen 35,050 yen
-29,000g 12,400 yen 15,600 yen 25,850 yen 36,050 yen
-30,000g 12,700 yen 16,000 yen 26,550 yen 37,050 yen

Note:
- Economy Air (SAL) parcel service is not available to some countries.
- Some countries do not handle international parcels that weigh over 15 kg or 20 kg per piece.

Surface PARCEL POST

(with tracking system and insurance)

Zone1 Zone2 Zone3 Zone4
Destination East Asia
Guam, Midway
Marshall Is.
Micronesia and others
Southeast Asia
Southwest Asia
Oceania
North America
Central America
Middle East
Europe
Africa
South America
- 1,000g 1,600 yen 1,700 yen 1,800 yen 2,200 yen
- 2,000g 1,900 yen 2,100 yen 2,350 yen 2,650 yen
- 3,000g 2,200 yen 2,500 yen 2,900 yen 3,100 yen
- 4,000g 2,500 yen 2,900 yen 3,450 yen 3,550 yen
- 5,000g 2,800 yen 3,300 yen 4,000 yen 4,000 yen
- 6,000g 3,100 yen 3,700 yen 4,550 yen 4,450 yen
- 7,000g 3,400 yen 4,100 yen 5,100 yen 4,900 yen
- 8,000g 3,700 yen 4,500 yen 5,650 yen 5,350 yen
- 9,000g 4,000 yen 4,900 yen 6,200 yen 5,800 yen
- 10,000g 4,300 yen 5,300 yen 6,750 yen 6,250 yen
- 11,000g 4,550 yen 5,600 yen 7,100 yen 6,600 yen
- 12,000g 4,800 yen 5,900 yen 7,450 yen 6,950 yen
- 13,000g 5,050 yen 6,200 yen 7,800 yen 7,300 yen
- 14,000g 5,300 yen 6,500 yen 8,150 yen 7,650 yen
- 15,000g 5,550 yen 6,800 yen 8,500 yen 8,000 yen
- 16,000g 5,800 yen 7,100 yen 8,850 yen 8,350 yen
-17,000g 6,050 yen 7,400 yen 9,200 yen 8,700 yen
-18,000g 6,300 yen 7,700 yen 9,550 yen 9,050 yen
-19,000g 6,550 yen 8,000 yen 9,900 yen 9,400 yen
-20,000g 6,800 yen 8,300 yen 10,250 yen 9,750 yen
-21,000g 7,050 yen 8,600 yen 10,600 yen 10,100 yen
-22,000g 7,300 yen 8,900 yen 10,950 yen 10,450 yen
-23,000g 7,550 yen 9,200 yen 11,300 yen 10,800 yen
-24,000g 7,800 yen 9,500 yen 11,650 yen 11,150 yen
-25,000g 8,050 yen 9,800 yen 12,000 yen 11,500 yen
-26,000g 8,300 yen 10,100 yen 12,350 yen 11,850 yen
-27,000g 8,550 yen 10,400 yen 12,700 yen 12,200 yen
-28,000g 8,800 yen 10,700 yen 13,050 yen 12,550 yen
-29,000g 9,050 yen 11,000 yen 13,400 yen 12,900 yen
-30,000g 9,300 yen 11,300 yen 13,750 yen 13,250 yen

Note:
- Some countries do not handle international parcels that weigh over 15 kg or 20 kg per piece.

AIR SMALL PACKET

* Please note that additional 410 yen will be required for registration.
If you would like to ship only printed matter to the USA, please click this link.

Small Packet shipping fee includes our handling fee of 300 yen.

Weight Zone1 Zone2 Zone3 Zone4
Destination Asia Oceania
Canada
Central America
Middle East
Europe
Africa
South America
America
(including overseas territory of Guam)
-100g 580 yen+410 yen 680 yen+410 yen 710 yen+410 yen 1,040 yen+410 yen
-200g 670 yen+410 yen 800 yen+410 yen 890 yen+410 yen 1,170 yen+410 yen
-300g 760 yen+410 yen 920 yen+410 yen 1,070 yen+410 yen 1,300 yen+410 yen
-400g 850 yen+410 yen 1,040 yen+410 yen 1,250 yen+410 yen 1,430 yen+410 yen
-500g 940 yen+410 yen 1,160 yen+410 yen 1,430 yen+410 yen 1,560 yen+410 yen
-600g 1,030 yen+410 yen 1,280 yen+410 yen 1,610 yen+410 yen 1,690 yen+410 yen
-700g 1,120 yen+410 yen 1,400 yen+410 yen 1,790 yen+410 yen 1,820 yen+410 yen
-800g 1,210 yen+410 yen 1,520 yen+410 yen 1,970 yen+410 yen 1,950 yen+410 yen
-900g 1,300 yen+410 yen 1,640 yen+410 yen 2,150 yen+410 yen 2,080 yen+410 yen
-1,000g 1,390 yen+410 yen 1,760 yen+410 yen 2,330 yen+410 yen 2,210 yen+410 yen
-1,100g 1,480 yen+410 yen 1,880 yen+410 yen 2,510 yen+410 yen 2,340 yen+410 yen
-1,200g 1,570 yen+410 yen 2,000 yen+410 yen 2,690 yen+410 yen 2,470 yen+410 yen
-1,300g 1,660 yen+410 yen 2,120 yen+410 yen 2,870 yen+410 yen 2,600 yen+410 yen
-1,400g 1,750 yen+410 yen 2,240 yen+410 yen 3,050 yen+410 yen 2,730 yen+410 yen
-1,500g 1,840 yen+410 yen 2,360 yen+410 yen 3,230 yen+410 yen 2,860 yen+410 yen
-1,600g 1,930 yen+410 yen 2,480 yen+410 yen 3,410 yen+410 yen 2,990 yen+410 yen
-1,700g 2,020 yen+410 yen 2,600 yen+410 yen 3,590 yen+410 yen 3,120 yen+410 yen
-1,800g 2,110 yen+410 yen 2,720 yen+410 yen 3,770 yen+410 yen 3,250 yen+410 yen
-1,900g 2,200 yen+410 yen 2,840 yen+410 yen 3,950 yen+410 yen 3,380 yen+410 yen
-2,000g 2,290 yen+410 yen 2,960 yen+410 yen 4,130 yen+410 yen 3,510 yen+410 yen
-2,250g(printed matter) 2,625 yen+410 yen 3,285 yen+410 yen 4,250 yen+410 yen To see the shipping fee table of the Printed Matter to the USA (5 kg or less)
please click here.
-2,500g(printed matter) 2,800 yen+410 yen 3,510 yen+410 yen 4,550 yen+410 yen
-2,750g(printed matter) 2,975 yen+410 yen 3,735 yen+410 yen 4,850 yen+410 yen
-3,000g(printed matter) 3,150 yen+410 yen 3,960 yen+410 yen 5,150 yen+410 yen
-3,500g(printed matter) 3,500 yen+410 yen 4,410 yen+410 yen 5,750 yen+410 yen
-4,000g(printed matter) 3,850 yen+410 yen 4,860 yen+410 yen 6,350 yen+410 yen
-4,500g(printed matter) 4,200 yen+410 yen 5,310 yen+410 yen 6,950 yen+410 yen
-5,000g(printed matter) 4,550 yen+410 yen 5,760 yen+410 yen 7,550 yen+410 yen

Note:
- The weight limit of the parcel addressed to Canada is up to 2kg even if it contains only printed matter.

SAL SMALL PACKET

* Basically we will ship as registered mail. In this case additional 410 yen will be required.
If you would like to ship only printed matter to the USA, please click this link.
For the following countries, SAL Small Packet (registered) is not available.
Australia, Greenland, Denmark, Germany, Norway, Hungary, Finland, Poland.
If you live in these countries, please choose AIR Small Packet (registered) or Small Packet SAL UNREGISTERED.

Small Packet shipping fee includes our handling fee of 300 yen.

Weight Zone1 Zone2 Zone3 Zone4
Destination Asia Oceania
Canada
Central America
Middle East
Europe
Africa
South America
America
(including overseas territory of Guam)
-100g 620 yen+410 yen 740 yen+410 yen 770 yen+410 yen 1,020 yen+410 yen
-200g 695 yen+410 yen 830 yen+410 yen 890 yen+410 yen 1,120 yen+410 yen
-300g 770 yen+410 yen 920 yen+410 yen 1,010 yen+410 yen 1,220 yen+410 yen
-400g 845 yen+410 yen 1,010 yen+410 yen 1,130 yen+410 yen 1,320 yen+410 yen
-500g 920 yen+410 yen 1,100 yen+410 yen 1,250 yen+410 yen 1,420 yen+410 yen
-600g 995 yen+410 yen 1,190 yen+410 yen 1,370 yen+410 yen 1,520 yen+410 yen
-700g 1,070 yen+410 yen 1,280 yen+410 yen 1,490 yen+410 yen 1,620 yen+410 yen
-800g 1,145 yen+410 yen 1,370 yen+410 yen 1,610 yen+410 yen 1,720 yen+410 yen
-900g 1,220 yen+410 yen 1,460 yen+410 yen 1,730 yen+410 yen 1,820 yen+410 yen
-1,000g 1,295 yen+410 yen 1,550 yen+410 yen 1,850 yen+410 yen 1,920 yen+410 yen
-1,100g 1,370 yen+410 yen 1,640 yen+410 yen 1,970 yen+410 yen 2,020 yen+410 yen
-1,200g 1,445 yen+410 yen 1,730 yen+410 yen 2,090 yen+410 yen 2,120 yen+410 yen
-1,300g 1,520 yen+410 yen 1,820 yen+410 yen 2,210 yen+410 yen 2,220 yen+410 yen
-1,400g 1,595 yen+410 yen 1,910 yen+410 yen 2,330 yen+410 yen 2,320 yen+410 yen
-1,500g 1,670 yen+410 yen 2,000 yen+410 yen 2,450 yen+410 yen 2,420 yen+410 yen
-1,600g 1,745 yen+410 yen 2,090 yen+410 yen 2,570 yen+410 yen 2,520 yen+410 yen
-1,700g 1,820 yen+410 yen 2,180 yen+410 yen 2,690 yen+410 yen 2,620 yen+410 yen
-1,800g 1,895 yen+410 yen 2,270 yen+410 yen 2,810 yen+410 yen 2,720 yen+410 yen
-1,900g 1,970 yen+410 yen 2,360 yen+410 yen 2,930 yen+410 yen 2,820 yen+410 yen
-2,000g 2,045 yen+410 yen 2,450 yen+410 yen 3,050 yen+410 yen 2,920 yen+410 yen
-2,100g(printed matter) 2,060 yen+410 yen 2,480 yen+410 yen 2,900 yen+410 yen To see the shipping fee table of the Printed Matter to the USA (5 kg or less)
please click here.
-2,200g(printed matter) 2,140 yen+410 yen 2,580 yen+410 yen 3,020 yen+410 yen
-2,300g(printed matter) 2,220 yen+410 yen 2,680 yen+410 yen 3,140 yen+410 yen
-2,400g(printed matter) 2,300 yen+410 yen 2,780 yen+410 yen 3,260 yen+410 yen
-2,500g(printed matter) 2,380 yen+410 yen 2,880 yen+410 yen 3,380 yen+410 yen
-2,600g(printed matter) 2,460 yen+410 yen 2,980 yen+410 yen 3,500 yen+410 yen
-2,700g(printed matter) 2,540 yen+410 yen 3,080 yen+410 yen 3,620 yen+410 yen
-2,800g(printed matter) 2,620 yen+410 yen 3,180 yen+410 yen 3,740 yen+410 yen
-2,900g(printed matter) 2,700 yen+410 yen 3,280 yen+410 yen 3,860 yen+410 yen
-3,000g(printed matter) 2,780 yen+410 yen 3,380 yen+410 yen 3,980 yen+410 yen
-3,100g(printed matter) 2,860 yen+410 yen 3,480 yen+410 yen 4,100 yen+410 yen
-3,200g(printed matter) 2,940 yen+410 yen 3,580 yen+410 yen 4,220 yen+410 yen
-3,300g(printed matter) 3,020 yen+410 yen 3,680 yen+410 yen 4340 yen+410 yen
-3,400g(printed matter) 3,100 yen+410 yen 3,780 yen+410 yen 4,460 yen+410 yen
-3,500g(printed matter) 3,180 yen+410 yen 3,880 yen+410 yen 4,580 yen+410 yen
-3,600g(printed matter) 3,260 yen+410 yen 3,980 yen+410 yen 4,700 yen+410 yen
-3,700g(printed matter) 3,340 yen+410 yen 4,080 yen+410 yen 4,820 yen+410 yen
-3,800g(printed matter) 3,420 yen+410 yen 4,180 yen+410 yen 4,940 yen+410 yen
-3,900g(printed matter) 3,500 yen+410 yen 4,280 yen+410 yen 5,060 yen+410 yen
-4,000g(printed matter) 3,580 yen+410 yen 4,380 yen+410 yen 5,180 yen+410 yen
-4,100g(printed matter) 3,660 yen+410 yen 4,480 yen+410 yen 5,300 yen+410 yen
-4,200g(printed matter) 3,740 yen+410 yen 4,580 yen+410 yen 5,420 yen+410 yen
-4,300g(printed matter) 3,820 yen+410 yen 4,680 yen+410 yen 5,540 yen+410 yen
-4,400g(printed matter) 3,900 yen+410 yen 4,780 yen+410 yen 5,660 yen+410 yen
-4,500g(printed matter) 3,980 yen+410 yen 4,880 yen+410 yen 5,780 yen+410 yen
-4,600g(printed matter) 4,060 yen+410 yen 4,980 yen+410 yen 5,900 yen+410 yen
-4,700g(printed matter) 4,140 yen+410 yen 5,080 yen+410 yen 6,020 yen+410 yen
-4,800g(printed matter) 4,220 yen+410 yen 5,180 yen+410 yen 6,140 yen+410 yen
-4,900g(printed matter) 4,300 yen+410 yen 5,280 yen+410 yen 6,260 yen+410 yen
-5,000g(printed matter) 4,380 yen+410 yen 5,380 yen+410 yen 6,380 yen+410 yen

Note:
- The weight limit of the parcel addressed to Canada is up to 2kg even if it contains only printed matter.

Insurance Claim Instructions

GOODY JAPAN is not responsible for any damage or loss during transport.
Basically we will take out an insurance for the package.
And the compensation will be limited up to the declared value on the shipping label.

Steps for claiming your insurance.

1)If your item was damaged during transport, please leave the package as it is to make a claim. And then please call to your local carrier immediately, and please also let us know about the issue by email. And then please have your local Post Office make a Damage Report.

2)We will inform Japan Post about the issue, and after they confirm the Damage Report, they will initiate the claim procedure. This process may take more than 2 weeks. And the payment for the compensation may take more than 6 months.

WE DO NOT HELP YOU MAKE CLAIMS FOR:

1) Items that are marked JUNK , SOLD AS-IS or NO CLAIM in your auctions.

2) Electronics that are damaged prior to shipping or after arrival.

3) Items claimed after 7 days of arrival , please make your claim immediately.

4) Fraudulent claims.

Size and Weight limit

Please pay careful attention to the item size and weight

The size and weight limit of shipping varies upon a country the buyer lives in.
We will not handle the item that is oversize or overweight.
Please think carefully about the item size and weight before you order us.
After making order, if you noticed that the item is oversize or overweight, please send us an email about it as soon as possible. We will ask the seller to cancel it.
If the item could be separated into a few parts, we might send the package as a multiple package. But in this case the shipping cost will be increased. And the re-packing fee will be required.
If your won item is oversize or overweight, we have to use expensive method like Fedex .

Maximum weight Maximum size Figure Minimum size
Up to15kg
or
Up to20kg
or
Up to30kg
A a+b+c+d+e=2m
(a)up to1.05m
B a+b+c+d+e=3m
(a)up to1.5m
C a+b+c+d+e=2.75m
(a)up to1.5m
D a+b+c+d+e=3m
(a)up to1.8m

Size(ABC・D)applies according to the destination.
Minimum size is the same as that of letter-post items.
Shipping method EMS Parcel Post SAL Surface Mail
Your country Maximum size Maximum weight Maximum size Maximum weight Maximum size Maximum weight
Argentina A 20kg A 20kg A 20kg
Australia B 20kg A 30kg A 30kg
Austria B 30kg B 30kg B 30kg
Belgium B 30kg B 30kg B 30kg
Brazil B 30kg A 30kg A 30kg
Canada B 30kg B 30kg B 30kg
Chile B 15kg B 30kg B 30kg
China D 30kg B 30kg B 30kg
Costa Rica B 20kg - - B 30kg
Croatia B 30kg A 30kg A 30kg
Denmark B 30kg B 20kg B 20kg
Ecuador B 30kg - - B 30kg
Finland B 25kg A 30kg A 30kg
France B 30kg A 30kg A 30kg
Germany B 30kg A 30kg A 30kg
Greece B 20kg B 20kg B 20kg
Hong Kong B 30kg B 30kg B 30kg
Iceland B 30kg B 30kg B 30kg
India B 20kg B 20kg B 20kg
Indonesia B 30kg B 30kg B 30kg
Ireland B 30kg B 30kg B 30kg
Israel B 20kg B 20kg B 20kg
Italy B 20kg B 30kg B 30kg
Jamaica B 30kg - - B 20kg
Luxembourg B 30kg B 30kg B 30kg
Malaysia B 30kg B 30kg B 30kg
Mexico B 30kg B 30kg B 30kg
Monaco B 30kg B 30kg B 30kg
Netherlands B 30kg B 20kg B 20kg
New Zealand B 20kg B 30kg B 30kg
Norway B 30kg B 30kg B 30kg
Philippines B 20kg A 20kg B 20kg
Poland B 20kg B 20kg B 20kg
Portugal B 20kg B 30kg B 30kg
Qatar B 20kg - - B 30kg
Singapore B 30kg B 30kg B 30kg
South Korea B 30kg - - B 20kg
Spain B 20kg A 30kg A 30kg
Sweden B 30kg B 20kg B 20kg
Switzerland B 30kg B 30kg B 30kg
Taiwan B 30kg - - B 30kg
Thailand B 30kg B 30kg B 30kg
Turkey B 20kg B 30kg B 30kg
United Kingdom B 30kg B 30kg B 30kg
United States C 30kg A 30kg A 30kg
Uruguay A 20kg - - A 30kg
Venezuela B 30kg - - B 30kg